Quality means to us
Quality is the very essence of garments. Our quality means to assure quality in products so that customer can buy it with confidence and use it for long period of time with confidence and satisfaction. This point must be fully recognized by every member of vendor too. Our quality inspection team ensure for vendor by inspecting the product
2. Quality Policy Objectives:
a. Customers satisfaction.
b. Employee involvement.
c. Continuous improvement in quality
Challenges in Quality
a. Customer changes their perception of quality due to changes in life style, economic conditions, culture social status, education etc. So we need to remain updated with all economical and taste changes of the customers.
b. The critical/high accuracy of perceptions of customer’s expectations sometimes we may struggle but clean monitoring system and flow of information can overcome that. Customer’s service must know about the products to educate our customers and sometimes simple information sharing can save the return.
c.To bridge the gap between the expectations & operating capabilities, designer should be in the pivot. Our product becomes sometimes overdesigned which has got potential quality issue during production.
d. Consumers are much more quality minded now a day then the past.
e. Last moment style change and sometimes new fabrics, trims or new technology implemented without sufficient testing.
f. Order quantity is less and too many colors.
g. Shortage of resources and manpower.
Steps to Quality
Making sure the design is “manufacturing-friendly” and will not cause defects during production
Auditing and approving factories based on a relevant checklist of compliance & ISO standard
Getting the manufacturer’s approval of the quality control plan
Maintain quality in all proto, size set , PP & top samples approval process
Identifying failure points with vendors and removing them (back to design)
Ensuring that lessons from sampling will be taken into account for production
Performing QC at one or several points of mass production and also in DC
Following up with corrective/preventive action plans, when applicable, document them and review them during vendor performance metrics.
Re-design or review design during approval process (to reduce scope of quality issue during production)
QC vs QA
QA are the activities that aim at ensuring a certain level of quality. It includes defining what the requirements are and setting up a proper management system for QC.
QCs are the activities that consist of checking whether conformity is achieved or not. In the context of an importer who needs to secure his product quality, QC means checking if the specs are respected in production, and it translates into 2 types of activities: on-site inspections (statistical quality control) & laboratory testing (only on a few samples taken out of bulk production). It is important to understand that QA includes QC. It is not “either QA or QC”. Good QA is dependent on QC, since the information from inspection is necessary to implement corrective and preventive measures.